While interpersonal skills are crucial in all work environments, they are particularly important in virtual settings. Since employees in virtual settings may not be in the same geographic location as their co-workers and clients and have the ability to see others in person, effective communication is the key to their success.
They need to know how to communicate effectively via phone, email, text, instant message, and video conference. In addition, effective communication is a must for virtual leaders as it can help them guide their team and create synergy.